Terms of Service
What we commit to, what we do not guarantee, and what we need from you. Written to be read rather than skipped, particularly the section on what cleaning cannot fix.
What These Terms Cover
These terms apply to carpetcleaningeriepa.com and to cleaning work carried out by Keystone Carpet Cleaning Erie. They are written to be readable rather than exhaustive.
By using this website or booking work with us, you are agreeing to what follows. If anything here is unclear, call and ask before booking rather than after.
Last updated August 2026. These terms are provided for clarity and are not legal advice. Nothing here removes any rights you have under Pennsylvania consumer law.
Quotes And Pricing
- Estimates are free with no deposit and no obligation to book.
- Your price is confirmed before work begins. We agree the figure with you before any equipment turns on rather than adjusting afterward.
- Quotes are based on what you describe. If the situation on site differs materially from what was described, for example undisclosed pet damage or considerably more square footage, we will tell you and re-quote before proceeding. You are free to decline at that point.
- We do not publish rates because room count, fiber type, soil level and stain age vary too much between properties for a fixed figure to be accurate.
Appointments And Cancellations
- We give you an arrival window when the appointment is confirmed, along with the name of the technician attending.
- If you need to reschedule, let us know as early as you reasonably can so the slot can go to someone else.
- If we need to reschedule, for example because an emergency water call takes priority or severe weather makes travel unsafe, we will contact you directly rather than simply not arriving.
- Emergency water damage calls are prioritised ahead of scheduled cleaning work. That is a deliberate policy and occasionally affects scheduled bookings.
Access And Your Property
- Please provide safe access to the property, working power and water, and somewhere to park within a reasonable distance.
- Remove breakables, valuables and anything fragile from the areas being cleaned before we arrive.
- We move ordinary furniture and protect legs with tabs or blocks. We do not move pianos, large aquariums, antiques, electronics or anything requiring specialist handling.
- Please secure pets before we arrive. Equipment is loud and doors are frequently open.
- Tell us about existing damage before we start. Photographing problem areas beforehand protects both of us.
What We Do And Do Not Guarantee
This is the section most worth reading.
| We guarantee | We do not guarantee |
|---|---|
| The process is followed in full, including pre-vacuuming, agitation and proper extraction | That every stain will come out |
| IICRC-certified technicians carry out the work | That worn or abraded fiber will look new |
| A walkthrough with you before we leave, so anything needing another pass gets it | A specific dry time, since humidity and airflow vary |
| An honest assessment, including when cleaning is not the right answer | That odor from a contaminated pad will resolve through surface cleaning |
What cleaning cannot fix
Dye stains, bleach damage, sun fade, permanent traffic lane abrasion, delamination, and urine that has saturated the pad or subfloor. We identify these during the assessment and will tell you before taking a booking rather than after.
Where we assess that cleaning will not deliver what you are hoping for, we will say so and decline the work if appropriate.
Responsibility And Limits
- We carry insurance and take reasonable care with your property. Ask before booking if you need details for a building or property manager.
- We are not responsible for pre-existing damage, wear or defects, including loose seams, delamination, previous DIY treatments or damage that becomes visible once soil is removed.
- We are not responsible for colour loss caused by earlier bleach, dye or chemical exposure, or by products applied before our visit.
- Tell us what you have already applied. Store-bought spotters frequently set stains or leave residue, and that changes what is achievable.
- If something goes wrong on our part, tell us promptly so we can put it right. Raising it at the walkthrough is far easier to resolve than raising it weeks later.
Payment Terms
- Payment is due on completion unless other arrangements are agreed in advance.
- Commercial and property management accounts can be arranged with agreed terms.
- Receipts and dated service records are provided on request and included as standard with move-out cleaning.
Using This Site
- Content on this site is provided for general guidance. It is not a substitute for an assessment of your specific property.
- The interactive tools give indicative guidance based on what you enter. They are a starting point for a conversation, not a quote or a diagnosis.
- We link to outside resources such as the IICRC and the US EPA. We are not responsible for content on sites we do not control.
- Text and images on this site belong to Keystone Carpet Cleaning Erie and should not be reproduced without permission.
- How we handle information you send us is set out in our privacy policy.
Updates And Contact
If these terms change we will update this page and the date at the top. The terms that apply to your booking are the ones published when you booked.
Questions about anything here: call (814) 522-3590 or email info@carpetcleaningeriepa.com.
Questions before you book?
Ask now rather than after. We would rather explain something twice than have you surprised.
Get My Free QuoteCall (814) 522-3590